🛍️ Shopping on shopmagnoliasonline.com
Do you offer local pickup or in-store pickup?
Yes! Select “local pickup” at checkout to pick up at our Norfolk store.
Do you ship internationally?
Currently, we only ship within the U.S.
What are your shipping options and delivery times?
We ship via UPS and USPS standard shipping. Delivery times vary by location.
Do you charge sales tax?
Yes, sales tax is charged where applicable.
Do you offer gift wrapping?
We don’t offer gift wrapping, but we’re happy to include an enclosure card in the box! Just add a note at checkout.
Can I place custom orders on your website?
For custom orders (floral arrangements, bows, etc.), contact us at sales@magnoliasonline.com or call 402-379-2300 during business hours.
Is there a minimum order amount?
No, there’s no minimum order required.
What if something says sold out but it’s in store?
If an item is marked “sold out” online, we may have one available at our Norfolk store. Click on the item—under the description, it will note if it's available at our 432 West Norfolk Avenue location. Add an order note at checkout or contact us, and we’ll try to add it to your online order.
💳 Checkout Process
What payment methods do you accept?
All major credit cards, PayPal, Shop Pay, and Shop Pay Installments.
Can I apply discount codes at checkout?
Yes! Discount codes and rewards codes can be applied at checkout.
Do you offer payment plans?
Yes, we offer Shop Pay Installments.
How do I know my order has been received?
You’ll get a confirmation email or text, depending on what you provided at checkout.
Can I modify or cancel my order after it’s placed?
Cancellations are not guaranteed. Orders are often packed and ready to ship within hours! Email sales@magnoliasonline.com or call 402-379-2300 for requests. Approved cancellations are refunded minus credit card processing fees, and possibly a 10% restocking fee.
🛒 Online Orders
Can you hold my order if I’m on vacation?
We can hold orders for up to 48 hours. We’re required to ship quickly, so we recommend contacting your local UPS/USPS office to hold mail while you’re away.
If I place multiple orders in a day, can you combine them?
We’ll try! Add a note or message us, but please know we ship quickly—sometimes within 30 minutes. If we combine orders, shipping charges cannot be adjusted due to our tiered shipping structure.
How much is shipping?
Shipping is tiered based on your total order value. Magnolias covers up to 80% of actual shipping costs—our flat rates help cover a portion of shipping, but not all.
Can I edit my order after it's placed?
Yes, you can request order edits via email to sales@magnoliasonline.com. Once we update your order with additions, you have 24 hours to pay the additional invoice before the order is reverted and sent out. We do not store any credit card information so you do have to checkout again via the emailed invoice link. All orders have to go out in a timely manner.
🌸 Rewards Program (Smile.io)
How do I join the rewards program?
Click the rewards button (crown icon) on the website and sign up with your email.
How do I earn Petal Points?
Earn 1 point per $1 spent, plus points for Facebook likes, friend referrals, and birthday entries.
How do I redeem points at checkout?
Redeem 300 points at a time for up to $30 off your purchase. Log in to your account and choose how to redeem.
Can I use points in-store and online?
Yes! Use the same email for both to earn and redeem.
Do points expire?
Nope—your points never expire.
Where can I find my rewards coupon if I don’t use it right away?
Check under “My Rewards” in your Petal Points account.
Can I stack rewards and coupons?
No—coupons and sales cannot be combined.
Watch Kate's Petal Points instructional video here!
📦 Shipping, Returns & Exchanges
What is your return policy?
We have a 14-day return policy, which means you have 14 days after receiving your item in the mail or in-store to request a return. Your item must be in the same condition that you received it, unworn or unused, with tags. For local pickup orders, the 14-day window starts 7 days after the order is placed.
Who pays for return shipping?
The customer pays to return their item.
What items are non-returnable?
-
Perishables (food, flowers, plants)
-
Custom products (special orders, rugs, window coverings, florals)
-
Clearance/closeout items (50% off or more)
-
Gift cards
-
Final sale items
How do I start a return or exchange?
Simply send the item back unused, with tags still attached.
📦 Damages & Lost Packages
What if my item is delivered broken?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right!
If an item is damaged during shipping by USPS or UPS, please take the following photos for the damage claim that we will submit:
- A photo showing the damaged item and how it was packaged inside the box
- A photo of the damaged item
- A photo of the packaging material used
- A close-up photo of the shipping label with the tracking number (generally starts with 1Z)
- A close-up photo of the box manufacturer’s certificate (round stamp on the outside of box)
- Two photos showing all six sides of the package (one showing top and two sides, another showing bottom and opposite sides)
Depending on the damage, Magnolias will provide a partial or full refund for that product and we will take care of the damage claim for you! All we need is the photo proof for UPS or USPS.
Please keep in mind that the damaged items and packaging must be retained during the claim process in case UPS chooses to perform and in-person inspection or salvage the goods.
What if my order says delivered but I don’t have it?
Check the delivery photo, ask neighbors, and contact your local office. If it’s still missing after 24 hours, reach out to us—we’ll help file a claim. In our experience, it's at the neighbors!
📞 Contact & Customer Service
How can I reach you?
Email: sales@magnoliasonline.com
Call: 402-379-2300
Business Hours:
Tuesday–Friday: 10:00 AM–5:30 PM
Saturday: 10:00 AM–4:30 PM
How quickly will I get a response?
We do our best to reply the same business day during store hours.
Do you offer design consultations?
Yes! We offer custom silk floral design services—contact us for details.
🌿 Product Questions
Are your silk florals safe for outdoor use?
Some are! Use the “Outdoor Safe” filter on our website to find weather-resistant options.
How should I care for my silk florals?
Shape every part of the stem for a natural look. Clean using our Silk Renu floral cleaner.
Are your floral pieces made-to-order or ready-to-ship?
All online products are ready-to-ship. For custom floral requests, contact us directly.
Can I request specific colors or themes for arrangements?
Absolutely! We’d love to create something custom just for you.
💌 Still Have Questions?
We’re happy to help! Email sales@magnoliasonline.com or call 402-379-2300. You can also shop online anytime at shopmagnoliasonline.com.